Andrea Jensen Sailing

Andrea Jensen Sailing.

Terms and Conditions:-

• The Skipper is responsible for the safety and wellbeing of the crew and passengers and his instructions should be followed at all times when on board to ensure the safety of all.

• The Crew will brief the passengers shortly after arrival regarding the operation of equipment, Safety procedures including the use of lifejackets, child safety and evacuation procedures.

• Passengers should advise the crew in advance (preferable) or on arrival of any medical condition that may manifest itself during the course of the excursion.

• All bookings must be paid for (Cleared Funds) in advance of any excursion.

• It is the responsibility of the parents or guardian of young children to ensure that they are adhering to the guidelines advised during the safety briefing.

Refund Policy:-

• Cancellations made up to 14 days prior to booking date will be refunded in full less 10% administration costs.

• Cancellations made within the 14 days leading up to the excursion that are not re-scheduled will not be refunded.

• Cancellations made by the skipper due to adverse weather conditions or mechanical failures where that excursion cannot be mutually rescheduled will be refunded in full.

Complaints:-

• In the unlikely event that you are in anyway unhappy with the excursion please advise any member of crew as soon as possible during the trip so that we can make every endeavour to improve the experience for you.

If you would like to raise a formal complaint please feel free to do so via e-mail ajsailing@gmail.com or via our feedback form which will be distributed at the end of each trip.

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